Terms & Conditions — Leonardo Power

1. Who you're dealing with

“We”, “us” and “Leonardo Power” mean Leonardo da Vinci Ltd, registered in England and Wales under company number 15428163, registered office 97 Ashcombe Road, Dorking, England, RH4 1LW. “You” means the business or person we're doing the work for.

Part A applies to anyone using this website. Part B applies once you've accepted a quote from us. If we've signed a separate written agreement with you, that agreement wins wherever it disagrees with this page.

We are registered for VAT in the United Kingdom under number GB 491 665 948. Prices are quoted exclusive of VAT; see section 7.

2. Using this website

You're welcome here. In return:

Don't try to break in, overload it, scrape it wholesale, or probe it for weaknesses. If you think you've found a security problem, please tell us at hello@leonardopower.com — we'd rather hear from you than read about it.
Don't use the assistant or the forms to send anything unlawful, abusive, or someone else's personal information.
Everything on this site — the words, the design, the code, the photography, the Leonardo Power name and marks — belongs to us or to the clients whose sites we've shown. You may read it, print it and link to it. You may not copy it into your own site or your own pitch.

The client sites shown in “Selected work” are live sites belonging to those businesses, shown with their knowledge. Their names and brands belong to them.

What's on this site is here to explain what we do. It isn't advice, and it isn't a contractual offer — the prices shown are what we normally charge, and your quote is what you actually pay. We try to keep everything accurate and up to date, but we don't promise it always is.

3. The demo that rings you

If you ask our demo to call you, you're asking for one automated telephone call to the number you give us, at the moment you confirm the code we text you.

We call that number once. We won't ring it again for marketing.
You must own the number, or have permission from whoever does. Don't send our demo after somebody else.
The call is recorded, transcribed and summarised, and sent to you. That's the point of it. See the privacy policy.
The voice on the call is software pretending to work for your business, using the two facts you typed in. It is a demonstration. Nothing it says is a quote, a promise or advice.
We may limit how many demo calls we place, and we may refuse a number.

4. How a job starts

Nothing is agreed until we've sent you a written quote and you've accepted it in writing — email is fine. That quote sets out the price, what's included and roughly how long it will take. Once you accept it, these terms and the quote together are the contract.

Timescales we give — “design in a week”, “live in weeks not months” — are honest estimates based on you coming back to us. They aren't deadlines, and they don't survive a fortnight of silence at your end. Time is not of the essence unless we've agreed a date in writing and called it a deadline.

5. What's in each package

The current packages are described on our pricing section. Two things worth spelling out:

Revisions

Each package includes a set number of rounds of changes — a “round” being one consolidated set of comments from you, not one comment at a time. We'll tell you when you're on your last one. Further rounds, and changes that move the goalposts rather than refine what we agreed, are quoted separately before we do them.

Scope

Anything not written in the quote isn't in the quote. That includes copywriting beyond tidying what you give us, photography, stock image licences, logo design, print, ongoing content, third-party plugin or platform fees, and paid advertising budget.

6. What we need from you

We can't build this on our own. You agree to:

Give us the information about your business the site and the assistant need — services, prices, areas covered, hours, what you don't take on — and to tell us when any of it changes.
Make sure everything you send us is yours to send. If you give us a photograph, a logo, a font or a block of text, you're confirming you have the right to use it and to let us publish it. This matters: stock photo claims are the most common way a small business gets a surprise legal letter.
Give us the access we need — domain, hosting, existing site, social accounts — and to keep your own logins secure.
Reply. Give feedback and approvals within a reasonable time. If a project goes quiet for more than 60 days we may close it, invoice for the work done, and charge to restart it.
Approve what the assistant says before it goes live, and keep it accurate afterwards. See section 8.

7. Fees, VAT and payment

Prices on the website and in your quote are stated exclusive of VAT, which is added at the prevailing rate where it applies.
One-off fees are invoiced as set out in the quote. Monthly fees are invoiced monthly in advance and run until you cancel under section 13.
Invoices are payable within 14 days. Monthly plans may be collected automatically on the invoice date.
Where you sign up online, payment is taken by card at the checkout. The setup fee is charged when you sign up; the monthly fee starts the same day and recurs on that date every month until you cancel. By completing the checkout you authorise us to take that monthly payment.
Cards are handled by Stripe through our payment provider. We never see or store your card number — only the last four digits, the expiry and whether the payment worked.
If a payment fails we'll retry it and tell you. If it's still unpaid 14 days later we may suspend the service under the paragraph above, and your site will go offline until it's settled.
If an invoice is more than 14 days late we may charge statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, and — having given you 7 days' written warning — suspend the service, including the assistant answering your phone. We would much rather ring you than do that.
Third-party costs we pay on your behalf — domains, a paid plugin, a licence, telephone numbers, call minutes — are recharged at cost unless the quote says otherwise.
Monthly fees may be reviewed once a year on 30 days' written notice. If you don't like the new price, cancel before it takes effect.

8. The AI receptionist

This is the part of the service that talks to your customers, so read this section even if you skip the rest.

It is software, and it can be wrong. It answers from the information you've approved. It can misunderstand an accent, mishear a postcode, or fail to spot that a caller is upset. It is instructed to hand over to a person when it doesn't know.
You approve what it says. Before launch you sign off its voice, its answers and its prices. After launch, the answers are yours to keep accurate — if your prices change and you don't tell us, it will keep quoting the old ones.
Prices it quotes are yours, not ours. If it quotes a price you approved, that's between you and your customer.
It must not be your only line in an emergency. It is not suitable as the sole route for medical, safety or other urgent matters, and we'll configure it to say so.
Recording calls is your responsibility to disclose. If calls to your business are recorded, UK law requires callers to be told. We build the announcement in; you must not switch it off.
Don't use it for anything we'd both regret. No unsolicited automated marketing calls, no pretending it's a named human being, nothing that breaks PECR, Ofcom rules or the advertising codes. Automated marketing calls without prior consent are illegal, and the fines are real.
Telephone numbers. Any number we provide stays with our supplier. We'll port a number you already own back to you on request, at cost, and we won't hold it hostage.
Volume. Plans include a fair volume of calls, messages and minutes for a business of your size. If usage goes far beyond that, we'll talk to you before we charge you.

9. Search, and what we won't promise

We build sites that are structured properly for search engines and answer engines, and we do the local groundwork. What we will not do is promise you a position.

Nobody can guarantee a Google ranking, or that ChatGPT will name you, and anyone who does is either guessing or lying. Google, Bing, ChatGPT, Perplexity and the rest change their systems constantly, and your competitors are trying too. We'll tell you what we've done and what moved. If a supplier ever promises you position one, keep your money.

10. Hosting, uptime and support

Hosting is provided through our suppliers. We'll use reasonable skill and care to keep your site up, but we don't offer a guaranteed uptime figure and we're not liable for our suppliers' outages beyond getting them fixed.
Planned maintenance happens outside normal business hours where we can.
Support requests go to hello@leonardopower.com. We aim to acknowledge within one working day. Care plans include monitoring, updates and a monthly report.
We take regular backups, and we test that they restore. Keep your own copy of anything irreplaceable anyway.

11. Who owns what

Your content stays yours — your words, logo, photographs, customer data. You give us a licence to use it to do the work.
The finished site is yours once you've paid for it in full. On full payment we assign to you the design and the bespoke code we wrote for your site.
Our toolkit stays ours. The frameworks, components, prompts, configurations and know-how we bring to every job — including the assistant platform — remain our property. You get a licence to use them for as long as you're paying for the service they're part of.
Third-party components — fonts, stock images, plugins, platforms — stay with their owners and come with their own licences, which pass to you.
We'd like to show your site in our portfolio and mention that we built it. Tell us if you'd rather we didn't, and we won't.

12. Data protection

When we hold information about your customers — CRM records, call recordings, transcripts, form submissions — you are the controller and we are your processor under UK GDPR. We process it only on your documented instructions, keep it confidential, protect it appropriately, use sub-processors only under equivalent terms, help you answer your customers' rights requests, tell you promptly about any breach, and delete or return it at the end.

You confirm you have a lawful basis for what you're asking us to do with it, and that your own privacy notice tells your customers what happens when they contact you — including that calls may be recorded and answered by an automated assistant.

How we handle information about you is in our privacy policy.

13. Changing or ending it

Monthly plans

Rolling monthly. Cancel with 30 days' written notice, effective at the end of your current paid month. No exit fee, no penalty. We don't refund part-months.

One-off builds

If you cancel mid-build, you pay for the work done to that point.

What happens on the way out

Within 30 days of the end, and provided your account is settled, we'll export your CRM data in a standard format and hand over the site files, and we'll help you point your domain wherever you're going. Hosting, the assistant, the phone number and the CRM stop when the service does — a website we host will go offline, so plan the move before you cancel, not after.

Ending it for cause

Either of us may end the contract immediately if the other commits a material breach and doesn't fix it within 14 days of being told, or becomes insolvent. We may also end it, on notice, if you use the assistant in a way that breaks section 8.

Changes to these terms

We may update these terms for new services or a change in the law. For existing clients on a monthly plan, we'll give 30 days' notice of anything material, and you can cancel if you don't accept it.

14. If something goes wrong

Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law won't let us limit. That is deliberate, and it stays true whatever else this page says.

Subject to that:

Our total liability to you in any 12-month period is limited to the fees you paid us in that period.
We are not liable for loss of profit, loss of business, loss of anticipated savings, loss of goodwill, or for any indirect or consequential loss.
We are not liable for a customer your assistant handled badly, beyond fixing the configuration and the fee limit above — which is why you approve what it says before it says it.
We are not liable for outages, failures or changes at a third party: your host, your domain registrar, a telephone network, Google, Meta, TikTok, or a platform that changes its rules.
We are not liable for loss caused by information you gave us being wrong, or by content you gave us that you didn't have the right to use — and you'll cover us for third-party claims arising from that content.

We both accept these limits because they're reflected in the price. A £99-a-month service cannot carry unlimited risk, and neither of us wants to pay for one that does.

15. If you're a consumer

These terms are written for businesses, and almost all our clients are one. If you're buying as a consumer rather than for a business, you keep every right the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 give you, and nothing here takes them away.

That includes 14 days to change your mind from the day we agree the work. If you ask us to start inside those 14 days and then cancel, you pay for what we've already done. If the work is finished at your request within that period, the right to cancel ends.

16. The general bits

Nobody else can enforce this. The Contracts (Rights of Third Parties) Act 1999 doesn't apply.
Neither of us is liable for events outside our reasonable control — the usual list, plus the failure of a platform or network we depend on.
You can't transfer this contract without our written consent. We may transfer it if the business is sold, on notice to you.
Not enforcing something once doesn't waive it. If a court strikes out one part, the rest stands.
Neither of us will poach the other's staff during the contract or for six months after, without agreement.
This is the whole agreement, together with your quote and our privacy policy. It replaces anything said beforehand — though nothing here excludes liability for fraudulent misrepresentation.
English law governs this, and the courts of England and Wales have exclusive jurisdiction. Before either of us goes near a court, we'll try to sort it out on the phone.