Privacy Policy

Leonardo Power provides AI-powered phone receptionist services for small businesses. This policy explains what data we collect when you sign up for an account, configure a receptionist, or receive calls through the service — and how we handle it.

If you have any questions about this policy, contact us at the support address listed in your dashboard.

We collect three categories of data:

• Account information — the name, email address, business details, and billing information you provide when you sign up or update your account.
• Receptionist configuration — the business description, knowledge base, voice selection, opening script, and any other settings you provide so the receptionist can answer calls on your behalf.
• Call data — audio recordings, transcripts, caller phone numbers, call timestamps, and any details a caller shares during a conversation (such as their name, contact information, and reason for calling).

We use the information we collect to:

• Operate, maintain, and improve the Leonardo Power service.
• Answer calls on your behalf and deliver transcripts, recordings, and lead details to you.
• Process payments and prevent fraud.
• Send service notifications, billing emails, and security alerts.
• Comply with legal obligations and enforce our terms.

We do not use your call recordings, transcripts, or configuration to train AI models — ours or anyone else's.

When a call is answered by your receptionist, the AI is instructed to disclose that it is an AI when asked. Call recordings and transcripts are stored on your behalf in encrypted storage and made available to you in the dashboard.

Recordings are retained for up to 90 days by default and then automatically deleted, unless you have configured a different retention period or downloaded them. You can delete a recording on demand from the dashboard.

You are responsible for ensuring that call recording and AI disclosure comply with the laws of the jurisdictions in which your callers are located.

We share information only in these limited circumstances:

• Service providers — telephony carriers, cloud hosting, payment processors, AI model providers, and email delivery services that we use to operate the service. Each is bound by a written agreement.
• Your integrations — when you connect a calendar, CRM, or webhook destination, we send the relevant call and lead data to those systems on your instruction.
• Legal requirements — when we are required by law, court order, or regulatory request, or to protect the rights and safety of Leonardo Power, our customers, or the public.

We do not sell your personal information or your callers' personal information.

Account and billing information is kept for as long as you have an account with us and for a reasonable period afterwards to meet legal and accounting obligations.

Call recordings and transcripts are retained for up to 90 days by default. Lead and contact data captured on calls is retained for as long as your account is active, so it remains available in your CRM and dashboard.

If you close your account, we delete your data within a reasonable period, except where we are required to retain it for legal, fraud-prevention, or dispute-resolution purposes.

We use industry-standard technical and organisational measures to protect your data — including encryption in transit and at rest, access controls, and regular security reviews. No system is perfectly secure, but we take reasonable steps to reduce risk and respond quickly to incidents.

Depending on where you live, you may have rights to access, correct, export, or delete your personal information, or to object to or restrict certain processing. You can exercise most of these rights directly from your dashboard, or by contacting support.

If you are a caller (not an account holder) and want to access or delete information collected about you, please contact the business that operates the phone number you called — they are the data controller for that information. We will support them in responding to your request.

We may process and store data in countries other than your own. Where required, we use appropriate safeguards (such as standard contractual clauses) to protect data transferred internationally.

Leonardo Power is a business service and is not directed to children under 16. We do not knowingly collect personal information from children.

We may update this policy from time to time. When we do, we will update the effective date at the top of this page and, if the changes are significant, notify you by email or in the dashboard.

Questions, requests, or concerns? Reach out to us at the support address shown in your Leonardo Power dashboard. We will respond within a reasonable timeframe.